Date: 2013.10.12
Location: Thailand, Rayong
Inquiry: the gearbox for a wire drawing machine from a well-known European manufacturer has become unusable.
The decision: to replace a box on a box of the Chinese manufacturer
Date: October 11, 2013 (day 1)
We received a call from a client from Thailand who asked for a replacement for a broken gearbox for a drawing machine.
Date: October 12, 2013 (Day 2)
We prepared a trip to Bangkok, Thailand
Date: October 12-13, 2013 (Day 3 - Day 4)
We checked the breakdown and found a breakdown.
Date: October 14 - November 19, 2013 (day 5 - day 41)
We have prepared a gearbox for replacement.
Day: November 22, 2013 (day 44)
The gearbox was delivered and our engineers prepared it for installation.
Replacing the new box!
Completion of all work, our engineers returned to China.
Date: August 1, 2017 (day 1,392)
Successful completion of all the company's work.
results
1. Reduction of time for care: 1/5 of the time that the main representative offers.
2. Reduced spending on care: 15% of the cost offered by the manufacturer.
3. quick response to customer's request.
4. Direct technical support and quick replacement of broken parts.
